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Terms of Service
Convoy platform — operated by SimpleLabx Pte. Ltd. (Company Registration No. 201503107C)
Effective Date: 1 September 2026 | Questions: hello@simplelabx.io
The short version
- Convoy is a platform that connects Transport Companies, Drivers, and Passengers. We provide the software — Transport Companies provide the transport services.
- Transport Companies are responsible for their vehicles, drivers, licences, insurance, and compliance with all road traffic laws.
- Drivers must hold valid licences and must not retain passenger or student details beyond the trip unless legally required.
- Parents consent on behalf of their children when adding them to the School Bus module.
- Disputes go to SIAC arbitration, except Drivers and Parents may use the Small Claims Tribunal for claims under S$20,000.
This summary is for convenience only. The full terms below govern your use of Convoy.
1. About these Terms
These Terms of Service ("Terms") are an agreement between you and SimpleLabx Pte. Ltd. ("SimpleLabx", "we", "us" or "our") governing your use of the Convoy platform, which includes the Convoy Driver App, the Convoy web application for Transport Companies, the Convoy app for parents under the School Bus module, and any related services (together, "Convoy" or the "Platform").
By registering for or using Convoy, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.
We may update these Terms from time to time. We will notify you of material changes through the Platform or by email. Continued use after the effective date of any update constitutes acceptance.
2. Definitions
- Transport Company (TC) — a business or individual registered on Convoy to manage fleet operations, including Owner Operators and Fleet Managers.
- Driver — an individual registered on the Convoy Driver App.
- Passenger / Rider — an individual who boards a vehicle managed through Convoy.
- Parent — a parent or guardian who registers on the Platform under the School Bus module.
- Student — a child whose school bus transport is managed through Convoy, added by their Parent.
- School — an educational institution that engages a Transport Company for school bus services.
- Connection — a confirmed link between a Driver and a Transport Company on the Platform.
- Digital Passport — a Driver's portable career record maintained by Convoy.
- Trip Data — schedules, routes, timestamps, passenger counts, and related operational records.
3. SimpleLabx's role
SimpleLabx is a technology company. We provide software tools that help Transport Companies manage their fleets and connect with Drivers and Passengers. We do not provide transport services, employ Drivers, own vehicles, or hold any transport operating licence.
Transport services shown on or booked through Convoy are provided by independent Transport Companies. SimpleLabx is not a party to any transport contract between a Transport Company and its customers, passengers, schools, or corporate clients, and is not liable for the acts or omissions of Transport Companies or Drivers.
4. Accounts and eligibility
4.1 Age
You must be at least 18 years old to create an account. Children cannot hold their own accounts. Under the School Bus module, a Parent creates an account and adds their child's details.
4.2 Account security
You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at hello@convoy.sg if you suspect unauthorised access.
4.3 Accurate information
You must provide accurate, current, and complete information when registering and keep it updated. We may suspend or terminate accounts where information is found to be false or misleading.
4.4 One account per person or entity
Each Driver may hold only one Driver account. Transport Companies must register under their legal business name.
4.5 Dormant accounts
Accounts with no activity for 24 consecutive months are treated as dormant. We will notify you before taking any action, which may include suspending or closing the account and deleting associated data in accordance with our Privacy Policy.
5. Transport Companies
5.1 Verification
Unverified Transport Companies are subject to limits on the number of vehicles and drivers they may add. Full platform features, including Marketplace access, require verified status. Verification requires submission of business registration documents, vehicle log cards, and commercial insurance certificates.
5.2 Responsibility for transport operations
The Transport Company is solely responsible for: holding all licences, permits, and authorisations required under Singapore law; maintaining valid commercial motor insurance; ensuring all Drivers hold valid licences appropriate for the vehicle and service type; compliance with the Road Traffic Act and all applicable laws; any accident, injury, loss, or damage arising from a vehicle or trip managed through Convoy; and all traffic fines and penalties incurred by its vehicles or Drivers.
5.3 Driver Connections
A Transport Company may connect with a Driver only by sending an invitation through the Platform. A Driver may not unilaterally request to connect with a Transport Company.
5.4 Taxes and contributions
Transport Companies are responsible for determining and paying all applicable taxes, including GST, and for making all required statutory contributions for their employees and workers.
5.5 Data entered by Transport Companies
Data that a Transport Company enters into Convoy for its own operations remains the Transport Company's data. SimpleLabx processes it as a data intermediary on the Transport Company's behalf.
6. Drivers
6.1 Licence requirements
Drivers must hold and maintain a valid driving licence of the appropriate class and, where required by law, a valid vocational licence (PDVL or TDVL) throughout their use of the Platform.
6.2 Accurate credentials
Drivers must not misrepresent their qualifications, experience, or identity. Submitting false documents is grounds for immediate account termination and may be reported to the relevant authorities.
6.3 Conduct on trips
Drivers must comply with all road traffic laws, drive safely at all times, and follow the instructions of the Transport Company that has assigned the trip.
6.4 Passenger and student data
During a trip, Drivers may see the details of the Passengers or Students assigned to their route. Drivers must not retain, copy, or use that information beyond what is necessary to complete the assigned trip. This obligation continues after the trip ends and after the Driver's account is closed.
6.5 Digital Passport
The Digital Passport records a Driver's employment history and career metrics on Convoy. It stays with the Driver when they change Transport Companies. Drivers may hide or delete past employment records from their Passport, but doing so will recalculate the affected career metrics. Deleted records cannot be restored.
6.6 Independent contractors
Unless a Driver has a separate employment contract with a Transport Company, Drivers are independent contractors. SimpleLabx is not the Driver's employer and is not responsible for the Driver's working conditions, earnings, benefits, or statutory entitlements.
7. School Bus module — Parents and Students
7.1 Parental consent
By adding a Student to the Platform, the Parent confirms that they are the child's parent or legal guardian and consents on the child's behalf to the collection, use, and disclosure of the child's personal data as described in the Privacy Policy.
7.2 Student data
SimpleLabx collects and uses Student data only to provide the School Bus module features. It is shared with the Transport Company and School responsible for the child's transport, and with our service providers. It is never used for advertising or marketing and is never sold.
7.3 Accuracy
Parents must ensure that all Student details — including pick-up and drop-off points and authorised recipients — are accurate and kept up to date. Incorrect information may affect the child's safety.
8. Acceptable use
You must not: use Convoy for any unlawful purpose; submit false, misleading, or fraudulent information; access another user's account without authorisation; reverse engineer or decompile the Platform; introduce malicious code or viruses; scrape or commercially exploit any content without our written consent; use the Platform in a way that disrupts its operation; or impersonate any person or entity.
9. Fees and billing
Access to certain features of Convoy requires a paid subscription. Fees are set out in the relevant order form or pricing page and are billed in advance on the applicable billing cycle. All fees are in Singapore dollars and are exclusive of GST unless stated otherwise.
We reserve the right to change our fees on reasonable notice. Continued use of paid features after a fee change takes effect constitutes acceptance of the new fees.
We do not offer refunds for partially used billing periods, except where required by applicable law.
10. Intellectual property
Convoy, including its software, design, content, trademarks, and technology, is owned by SimpleLabx or its licensors. We grant you a limited, non-exclusive, non-transferable licence to access and use Convoy for the purposes described in these Terms.
You retain ownership of data you upload or enter into Convoy. By uploading or entering data, you grant us the right to use it to provide and improve the Platform, as described in the Privacy Policy.
11. Confidentiality
Each party may receive confidential information belonging to the other in connection with their use of Convoy. Each party agrees to keep the other's Confidential Information confidential, to use it only for the purposes of these Terms, and to disclose it only to personnel who need it and who are bound by equivalent obligations. This obligation does not apply to information that is publicly available or required to be disclosed by law.
12. Privacy and data
We collect, use, and disclose personal data in accordance with our Privacy Policy and the Personal Data Protection Act 2012. By using Convoy, you consent to those practices.
Transport Companies that receive personal data of Drivers, Passengers, or Students through Convoy are responsible for complying with the PDPA in respect of that data.
13. Disclaimers
Convoy is provided "as is" and "as available". To the fullest extent permitted by law, SimpleLabx makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that Convoy will be uninterrupted or error-free. We are not responsible for delays or disruptions caused by factors outside our reasonable control.
14. Limitation of liability
To the fullest extent permitted by applicable law, SimpleLabx's total liability to you for any claims arising out of or related to these Terms is limited to the greater of (a) the fees you paid to SimpleLabx in the 12 months before the event giving rise to the claim, or (b) S$100.
SimpleLabx is not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profit, loss of data, or loss of goodwill.
Transport Company responsibility: SimpleLabx is not liable for any accident, injury, property damage, or loss arising from a transport service provided by a Transport Company, including any traffic offence committed by a Driver. These matters are the sole responsibility of the Transport Company.
15. Indemnity
You agree to indemnify and hold harmless SimpleLabx and its officers, employees, and agents from any claims, damages, fines, penalties, and costs (including legal fees) arising from: (a) your use of Convoy in breach of these Terms; (b) your violation of any applicable law; (c) any accident, injury, or damage caused by a vehicle or Driver operating under your Transport Company account; or (d) any claim by a third party arising from your use of the Platform.
16. Term and termination
These Terms apply from the date you first use Convoy and continue until your account is closed. Either party may close a Convoy account at any time.
We may suspend or terminate your access immediately and without notice if you breach these Terms, if we reasonably suspect fraud or misuse, or if required by law. Provisions that by their nature should survive termination remain in force.
17. Dispute resolution
17.1 Informal resolution
If you have a dispute with us, please contact us first at hello@simplelabx.io. We will try to resolve it informally within 30 days.
17.2 Arbitration
If informal resolution fails, any dispute shall be finally settled by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules. The seat of arbitration shall be Singapore. The language shall be English. The arbitration shall be conducted by a sole arbitrator.
17.3 Small Claims Tribunal carve-out
Notwithstanding clause 17.2, a Driver or Parent (but not a Transport Company) may bring a claim in the Singapore Small Claims Tribunal for claims within its jurisdiction, currently S$20,000 or less.
18. Governing law
These Terms are governed by the laws of Singapore. Subject to the dispute resolution clause above, you submit to the non-exclusive jurisdiction of the Singapore courts.
19. App store terms
If you download Convoy from the Apple App Store, these Terms are between you and SimpleLabx only — Apple is not a party. Apple has no responsibility to provide support or maintenance. If the app fails to meet any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). Apple is not responsible for any claims relating to the app. Apple and Apple's subsidiaries are third-party beneficiaries of this clause and may enforce it against you.
20. General
20.1 Entire agreement
These Terms, together with the Privacy Policy and any applicable order form, constitute the entire agreement between you and SimpleLabx in relation to Convoy and supersede all prior agreements.
20.2 Severability
If any provision of these Terms is found to be unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
20.3 No waiver
A failure to enforce any right under these Terms is not a waiver of that right.
20.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of all or substantially all of our assets.
20.5 Contact
SimpleLabx Pte. Ltd., Company Registration No. 201503107C, Singapore.
General enquiries: hello@convoy.sg
Legal: hello@simplelabx.io
