Privacy Policy

SimpleLabx Pte. Ltd. (Company Registration No. 201503107C) (“SimpleLabx”, “we”, "us", or “our”) is a boutique software development consultancy committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data across our consultancy services, our corporate website, and any software applications, platforms, or digital products we develop, host, and offer (collectively, “Services”), in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and mobile application distribution standards.

By accessing or using our website, digital solutions, or any of our software platforms and mobile applications, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.

1. What Personal Data We Collect

Depending on the specific nature of your interaction with our Services, we may collect the following types of personal data from you:

• Contact Information: Name, email address, physical address, phone number, and company name.
• Professional Information: Job title, organization details, and business contact information relevant to our software consultancy engagements.
• Demographic Information: General demographic data collected to assist us in evaluating user trends and refining product development insights.
• Location and Geolocation Data:
  • Approximate and Precise Geolocation: With your explicit, affirmative permission granted via your device operating system, we may collect precise or approximate location coordinates (via GPS, Wi-Fi, or cellular network data) from your device to enable location-based platform features.
• Product-Specific Request Data: Explicit details, preferences, and parameters you input when submitting transactional requests, scheduling allocations, or coordinating logistics within any of our software systems.
• Technical and Usage Data: IP addresses, mobile device unique identifiers (e.g., ad tracking IDs, device model), browser type, operating system version, and system performance metrics collected automatically via cookies, web beacons, or embedded Software Development Kits (SDKs).
• Communications Data: Records of your correspondence, including customer support tickets, diagnostic feedback, and inquiries.

2. How We Collect Personal Data

We collect personal data through the following means:

• Directly from You: When you manually input information into forms on our web properties, register a user profile, submit transactional data within any of our applications, or communicate with us directly via email or phone.
• Automatically via Device Permissions: Geolocation coordinates are only processed if you grant explicit permission through your device's native runtime permission dialogs (such as iOS or Android location prompts).
• Automatically via Tracking Technologies: Through persistent and session tracking tools operating when you navigate our platforms, used primarily to preserve user preferences, monitor stability, and optimize system performance.

3. Purposes for Collection, Use, and Disclosure of Personal Data

We process your personal data strictly for the following purposes:

To Provide and Manage Our Services:

• To deliver software development, architecture, and deployment consultancy services.
• To operate, maintain, and secure our mobile applications, web portals, and software platforms.
• Specific Use of Geolocation Data: To deliver location-specific features, calculate regional demand, verify routing parameters, or map coordinate vectors as requested directly by the functionality of the product you are using.
• To communicate critical service updates, technical notifications, security warnings, and administrative alerts.

To Improve and Develop Our Services:

• To conduct technical research, telemetry analysis, and performance monitoring to debug application crashes and optimize interface configurations.

Marketing and Communication:

• To send you newsletters, promotional updates, or informational materials regarding our engineering capabilities and new software rollouts, subject to your explicit consent where required by law.

Security and Legal Compliance:

• To detect, prevent, and mitigate fraud, security incidents, intellectual property violations, or technical vulnerabilities.
• To comply with applicable laws, judicial proceedings, statutory regulations, and government requests enforced within Singapore.

4. Disclosure and Sharing of Personal Data

We do not sell your personal data. We may disclose your personal data to the following entities only to the extent required to execute the operational purposes defined in Section 3:

• Internal Personnel: Authorized employees, software engineering teams, contractors, and corporate agents who require access to execute their internal development or support duties.
• Third-Party Fulfillment Partners & Service Providers:
  • Fulfillment Partners: When you utilize a product designed to coordinate services, aggregate consumer demand, or match requests with external providers, your relevant contact details, parameters, and geographic preferences will be securely passed to designated third-party fulfillment partners (e.g., specialized transport, delivery, or operational vendors) so they can directly contact you and execute the service. SimpleLabx does not provide these external fulfillment services directly.
  • IT Infrastructure and Cloud Providers: To specialized third-party infrastructure hosts, database management platforms, and cloud computing vendors providing secure data isolation and hosting environments.
  • Transactional and Analytics Processors: Third-party utility services that assist us in distributing notification emails, verifying payment security, or analyzing system latency metrics.
• Legal and Regulatory Bodies: When forced by law, valid court order, or governmental authorities operating under the jurisdiction of the Republic of Singapore.
• Corporate Transactions: In connection with, or during negotiations of, any merger, sale of corporate assets, financing consolidation, or acquisition of all or a portion of our software business by another enterprise.

All third parties handling data on behalf of SimpleLabx are contractually required to maintain strict data confidentiality and protect your information in full alignment with the statutory mandates of the PDPA.

5. Security and Safeguards

We implement reasonable administrative, physical, and technical security controls to safeguard personal data against unauthorized access, modification, exposure, or data loss. This includes enforcing data minimization policies based on the principle of least privilege, employing encrypted transmission protocols (such as HTTPS/TLS) across public data transits, and applying access controls to backend infrastructure.

However, no configuration of internet-facing software or electronic data storage is completely immune to security threats.

6. International Data Transfers

Because our Services run on global cloud architectures, your data may be transferred to, stored in, and processed across servers located outside of Singapore. Whenever personal data is moved internationally, we ensure that appropriate contract clauses, data transfer agreements, or equivalent legally enforceable mechanisms are executed to guarantee that the overseas recipient provides a level of data security fully comparable to the protections enforced under Singapore's PDPA.

7. Data Retention

We retain your personal data only for the precise duration necessary to fulfill the business, operational, or engineering purposes for which it was originally collected, or as mandated by legal, accounting, and statutory requirements in Singapore. When data is no longer necessary for these functions, we permanently purge, securely destroy, or completely anonymize the data records.

8. Your Rights and Account Deletion

In accordance with the PDPA and global app store distribution criteria, you retain the following rights regarding your personal records:

• Access and Correction: You may request to inspect copies of your personal data currently held by us, or ask for information explaining how your data has been used or disclosed over the past calendar year. You may also request corrections to rectify data inaccuracies.
• Withdrawal of Consent: You can withdraw your consent for future data processing at any time (including disabling application geolocation tracking directly inside your device's native settings menu).
• Account and Data Deletion: If you have registered a profile or account within any of our software platforms or applications, you possess the right to request the permanent deletion of your account credentials and all associated user files.

To exercise any of these rights, or to formally submit an account deletion request, please contact our Data Protection Officer at privacy@simplelabx.io.

9. Contacting the Data Protection Officer (DPO)

If you have any questions, statutory data inquiries, or privacy-related complaints regarding our software ecosystems or data management practices, please contact our designated officer:

SimpleLabx Data Protection Officer

Email: privacy@simplelabx.io

10. Policy Amendments

We reserve the right to modify or replace this Privacy Policy at any time to reflect structural iterations in our software applications, new product launches, or shifts in the regulatory guidelines issued by the Personal Data Protection Commission (PDPC) of Singapore. Any updates will be pushed directly to this web address with a revised effective date.

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